In Japan, craftsmen practice the ancient art of kintsugi, or “golden joinery,” which is a method of restoring a broken object with lacquer. Organisations can apply this principle to their people, systems and processes to find value and new opportunities in what they already have.
How did you feel the last time a coffee mug slipped from your hands and shattered on your kitchen floor? I’m betting at the very least it was probably some combination of surprise and annoyance. If it was an heirloom or an otherwise sentimental piece, you may have even felt extremely guilty and disappointed as you swept up the shards.