It’s often assumed that employee engagement is HR’s responsibility. But there are certain things only managers can do to keep employees happy and engaged. Prior to the industrial revolution, work was an activity that took place in fields and farmhouses. Then automated production moved an entire generation of workers from homesteads to factories. This was […]
Category Archives: 21st Century government
Human-centred design, co-design, agile government – they’re all terms that are being thrown around but what does they mean in the context of public service? 21C govt is sensible and simple – it just takes a little extra effort to put in place.
How citizen-centered design is changing the ways government serves people
Applying human-centred design to developing public policy and services not only provides a better outcome for the people who’ll use them but also provides satisfaction for the staff who design and deliver them – win, win. When USA citizien, Norman Delap interacted with the American Department of Veterans Affairs (VA) in the past, his experience felt intimidating […]
4 things to remember about stakeholder management
If you’re leading a big project, managing up is just as important as managing down. This article looks at 4 strategies for effective stakeholder management. When it comes to successfully shepherding high-profile projects to completion, managing up is just as important as managing down. Whether you’re working on a product launch, advertising campaign, or major purchase, […]
City calls on jury of its citizens to deliberate on Melbourne’s future
In a political landscape where trust has been eroded and the public are for the most part disengaged and disillusioned, it is refreshing to see state and local governments leading in some areas of policy innovation. A prime example of this is the use of deliberative democracy approaches to support the development of policies and […]
How can agile government work better with the community?
A truly agile government is able to work with its community, listen and respond authentically yet still provide the leadership we expect. What does public participation look like if government is agile? Kintsugi Alliance is facilitating a workshop as part of the collaborative forum, Community and Stakeholder Engagement in the Australian Public Sector, being held […]