Blog and news

Girls face covered with coloured paints

Why we show the whites of our eyes

Engaging the community or stakeholders often takes place online but personal interaction will always bring a deeper connection which helps achieve better and more-sustainable outcomes. Gillian Aeria from the University of Melbourne shares one of the reasons why.   You know things are getting serious when a poker player slides sunglasses on to stop their […]

A group of three people interacting signifying the soft skills referred to in the article

Skills that matter in the public service

The future of work will rely more heavily on soft skills rather than technical expertise and it’s no different for public servants. At a recent gathering, Adam Fennessy shared some insights into the types of skills and ideas that matter in the public service now and into the future. Implementation – it’s all about the […]

Dish sponge and USA dollar note signifying money laundering

Disrupting corruption

Christine Lagarde explains the important role of the International Monetary Fund in dealing with corruption – it’s not just about getting the bad guys, it’s also crucial for our young people, the economy and society in general. Why does the IMF care so deeply about corruption? The reason is simple. The job of the IMF is […]

Scrabble tiles spelling out LinkedIn representing this blog on the relevance of LinkedIn for public servants

Work in government but no LinkedIn profile?

Do you really need a LinkedIn profile to function effectively in the public sector? Julian Bajkowski provides frank answers and tips that count. Every day across Australia, public services respond to broadly similar issues yet seemingly struggle to share their experiences and knowledge across borders or agencies. Whichever way you look at it, there’s a […]

Crushed cola can depicting Why consumers say no to clear cola but yes to green coffee

Why consumers say ‘no’ to clear cola, but ‘yes’ to green coffee

Why do some new products succeed and others spectacularly fail? It all has to do with consumer psychology – the same type of behavioural insight we can apply to public policy and organisational change. People may baulk at the idea of vitamin-enriched coffee or clear Pepsi because of their familiarity with these products – they […]

Liz Pommer

What We Got Wrong About Self-Management

People thrive with some certainty and structure – as the crew at buffer.com discovered. When Buffer first moved to a self-management model, we moved to a completely flat structure. We just let loose and the message was “everyone go figure out what you want to do and work on, without too much guidance or leadership.” We talked […]

Human-centered design made easy

Dave Thomsen wrote for wired about why human-centred design matters, but the more interesting part of the article is how to make it easy to do. Read on…   Ask the right questions If you’re struggling to generate ideas or stuck in a product rut, you’re probably asking the wrong questions. For example, at IDEO […]