Applying human-centred design to developing public policy and services not only provides a better outcome for the people who’ll use them but also provides satisfaction for the staff who design and deliver them – win, win. When USA citizien, Norman Delap interacted with the American Department of Veterans Affairs (VA) in the past, his experience felt intimidating […]
Author Archives: Liz Pommer
How to take better breaks at work
By Jessie Wood We all know it’s important to take breaks at work, but do you let yourself truly idle? Here’s how (and why) to take better breaks throughout your day. We’ve all heard how important it is to take breaks at work. We can only sit in front of a computer for so long […]
Think inside the box for more effective brainstorms
We deconstruct the elements that lead to an effective brainstorm. Turns out, building in structure and constraints is key. Think back to the last brainstorm meeting you attended. Perhaps you scheduled it to tap into the collective creativity of your team—with high hopes of coming away with a truly great idea. But what actually happened? […]
Gaining support for your ideas in the workplace
Try these steps when presenting your new ideas at work to get them approved and supported by your team members and leadership. Change isn’t easy for many people, which is why it’s often difficult to embrace new ideas in the workplace. But, as we all know, adapting to change and implementing new approaches can drive […]
5 things you should do whilst engaging the community
Andrew Coulson lists 5 simple things you should be doing whilst you’re engaging the community to help you next time you are out and about. So you have read the blogs about how to do community engagement, you researched the processes and attended training on the tools and techniques. You may even have been a […]