A valuable checklist for change strategists by Morten T. Hansen in the Harvard Business Review. Don’t overlook his point that most leaders of change only use a few of these levers – use them all. 1. Embrace the power of one. One company I worked with posted 8 values and 12 competencies they wanted […]
Category Archives: Engagement
Whose list are you on? Being seen by your stakeholders.
Stakeholder relationships are a two-way street. Your stakeholder engagement strategy should identify who you work with, who you want to work with and for what reasons. But you should also consider whose stakeholder list you might be on – and whose you need to be on. To establish and cement good relationships with the people […]
5 ways to refresh your government relationships
The 45th Parliament of Australia sits for the first time next week. A new Cabinet is in place and federal departments are focusing on new priorities. Now is the perfect time to refresh your government relations strategy and start working on those important new relationships. Here are some simple ideas to start: 1. Use the […]
What only managers can do to keep employees engaged
It’s often assumed that employee engagement is HR’s responsibility. But there are certain things only managers can do to keep employees happy and engaged. Prior to the industrial revolution, work was an activity that took place in fields and farmhouses. Then automated production moved an entire generation of workers from homesteads to factories. This was […]
How citizen-centered design is changing the ways government serves people
Applying human-centred design to developing public policy and services not only provides a better outcome for the people who’ll use them but also provides satisfaction for the staff who design and deliver them – win, win. When USA citizien, Norman Delap interacted with the American Department of Veterans Affairs (VA) in the past, his experience felt intimidating […]